Shipping Policy

DelightOn Shipping Policy

Thank you for shopping at DelightOn. We are committed to ensuring that your order is processed and delivered in a timely and efficient manner. Please read this Shipping Policy carefully to understand our practices regarding the shipping and delivery of your orders.

1. Order Processing
Order Confirmation: Once you place an order on our website, you will receive an email confirmation acknowledging that we have received your order.
Processing Time: Orders are typically processed within [X] business days (Monday-Friday, excluding public holidays) after confirmation of payment. Orders placed after [X:00 PM] or on weekends/holidays will be processed on the next business day.
Out-of-Stock Items: If any items in your order are out of stock, we will notify you via email and provide options to either wait for restocking, replace with an alternative product, or cancel the order.
2. Shipping Methods and Carriers
We use trusted third-party shipping partners to ensure the timely and safe delivery of your products. The available shipping methods include:

Standard Shipping: Estimated delivery time of [X] business days.
Express Shipping: Estimated delivery time of [X] business days.
Local Delivery: Available for select locations, with estimated delivery times between [X] to [Y] hours after the order is processed.
Shipping Carriers: We partner with the following carriers for order deliveries:

[Carrier 1 (e.g., Delhivery)]
[Carrier 2 (e.g., Blue Dart)]
[Carrier 3 (e.g., India Post)] Please note that delivery times may vary depending on your location and the selected shipping method.
3. Shipping Costs
Standard Shipping: Free shipping is available for orders above ₹[X], while a flat shipping fee of ₹[Y] is applied to orders below this amount.
Express Shipping: An additional fee of ₹[Z] is applied for express delivery services.
Local Delivery: A flat rate of ₹[W] applies for local deliveries within [City Name].
Shipping fees will be calculated and displayed at checkout based on the shipping method selected and your delivery address.

4. Delivery Timeframes
Estimated delivery times depend on your location and the shipping method chosen at checkout. Standard delivery times are as follows:

Within India: Standard shipping usually takes [X] to [Y] business days.
Express Shipping: Express shipping generally takes [A] to [B] business days.
Rural/Remote Areas: Delivery to rural or remote areas may take longer than the usual timeframes.
Please note that delivery estimates are based on typical delivery conditions. Delays may occur due to factors beyond our control, such as severe weather, holidays, or customs clearance (for international shipments).

5. Shipping Restrictions
PO Boxes: We do not deliver to PO Box addresses.
Delivery Locations: Currently, we ship within India only. We are unable to process international orders at this time.
Restricted Areas: Certain areas may have limited or no delivery services due to logistical challenges. We will notify you if your address is within a restricted delivery zone.
6. Order Tracking
Once your order has been shipped, you will receive an email with tracking details. You can use this tracking number to check the status of your delivery through the carrier’s website. If you encounter any issues with tracking, please contact our customer service team at [insert email/contact info].

7. Delivery Issues
A. Missed Delivery
If you are unavailable at the time of delivery, our shipping partner will attempt to deliver again on the next business day or leave a notice with instructions for rescheduling or pickup. After two delivery attempts, the package may be returned to us.

B. Delayed Delivery
In rare cases, there may be unforeseen delays in shipping due to factors such as extreme weather conditions, carrier service interruptions, or regulatory issues. We will do our best to keep you informed if such delays occur.

C. Lost or Stolen Packages
Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you suspect your package is lost or was stolen after delivery, please contact the shipping carrier directly or reach out to us for assistance.

D. Incorrect or Incomplete Address
It is your responsibility to ensure that the shipping address provided is accurate and complete. If an incorrect or incomplete address is provided, resulting in a returned package, you will be responsible for any additional shipping fees for redelivery.

8. International Shipping
At this time, we do not offer international shipping. Orders are only shipped within India. Please check back in the future, as we may expand our delivery services to other countries.

9. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert email/contact info] with details of the issue, including photos of the damaged product and packaging. We will assess the situation and, if eligible, arrange for a replacement or refund.

10. Returns and Exchanges
Please refer to our [Return and Refund Policy link] for information on how to return or exchange products.

11. Customs, Duties, and Taxes
All prices on our website are inclusive of applicable taxes within India. Customers are responsible for paying any local duties, taxes, or other charges that may be imposed by regional authorities for certain products or delivery locations.

12. Contact Information
For any questions or concerns about your order or shipping process, feel free to contact us at:

Email: [insert email address]
Phone: [insert phone number]
Business Hours: [insert business hours]