Cancellation and Refund Policy

DelightOn Cancellation and Refund Policy

At DelightOn, we strive to ensure that our customers are satisfied with their purchases. However, if you need to cancel an order or request a return or refund, this policy outlines the steps you can follow. Please read our Cancellation and Refund Policy carefully.

1. Order Cancellation
A. Cancellation by the Customer
Before Shipping: If you wish to cancel your order, you can do so within [X hours/days] of placing the order, provided the order has not yet been shipped. You can cancel by logging into your DelightOn account or by contacting our customer support at [insert email/contact info].
After Shipping: Once the order has been shipped, cancellation requests cannot be processed. In such cases, you may follow our return and refund procedure after receiving the product.
Refund for Canceled Orders:

For canceled orders, a full refund will be processed within [X] business days of the cancellation confirmation.
Refunds will be credited to the original payment method used at the time of purchase.
B. Cancellation by DelightOn
We reserve the right to cancel an order under the following circumstances:

Product Unavailability: If the product is out of stock or unavailable.
Payment Issues: If there are issues with payment authorization or fraudulent activities are detected.
Incorrect Pricing or Errors: If there is an error in pricing or product description.
In the event of a cancellation by DelightOn, we will notify you via email or phone, and a full refund will be processed within [X] business days.

2. Return and Exchange Policy
We offer a hassle-free return and exchange process for eligible products. Please review the conditions below to understand how to return or exchange your order.

A. Eligibility for Return or Exchange
Return Period: You can request a return or exchange within [X] days from the date of delivery. After this period, we will not be able to accept returns or exchanges.
Product Condition: To be eligible for a return or exchange, the item must be unused, unwashed, and in its original packaging, along with any tags or accessories that came with it.
Non-Returnable Items: Certain items are non-returnable for hygiene or customization reasons, such as:
Undergarments, swimwear, or intimate apparel.
Customized or personalized items (e.g., products with custom embroidery).
Clearance sale or discounted products marked as “Final Sale.”
B. How to Initiate a Return or Exchange
To initiate a return or exchange:

Contact our customer support at [insert email/contact info] with your order number and details of the product(s) you wish to return or exchange.
Our support team will provide instructions on how to ship the item(s) back to us.
Once we receive and inspect the product(s), we will process the return or exchange.
Shipping Costs for Returns:

Defective or Incorrect Products: If the product you received is defective, damaged, or incorrect, we will cover the return shipping costs.
Customer-Initiated Returns: For returns due to reasons other than defects (e.g., change of mind), the customer is responsible for return shipping costs.
C. Exchange Process
If you request an exchange:

You can exchange the product for a different size or color, subject to availability.
We will ship the replacement product once we have received and inspected the returned item.
If the exchange item costs more than the original, the price difference will need to be paid before shipment.
3. Refund Policy
A. Refund Eligibility
Refunds will be issued for:

Canceled orders (before shipping).
Returned items that meet our return policy conditions.
Items that were defective, damaged, or incorrect upon delivery.
B. Refund Process
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.

Refund Timeline: Refunds may take [X] business days to appear in your account, depending on your bank or payment provider.
Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as for items that are returned in a damaged or incomplete condition.
C. Non-Refundable Situations
Refunds will not be granted in the following circumstances:

Products returned in a used or damaged condition that are not due to our error.
Products returned without original packaging or missing accessories.
Requests for returns made beyond the [X] days return window.
D. Store Credits
For eligible returns, you may choose to receive store credit instead of a refund. Store credits can be applied to future purchases and do not expire.

4. Late or Missing Refunds
If you have not received your refund within the stated timeline:

First, check with your bank or payment provider, as it may take some time before the refund is officially posted.
If you have done this and still have not received your refund, please contact us at [insert email/contact info].
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at [insert email/contact info] with details of the issue and include photos of the damaged product. We will assess the situation and arrange for a return, replacement, or refund as applicable.

6. Custom Orders and Personalized Products
Custom or personalized orders are made specifically for you and cannot be canceled, returned, or refunded unless there is a manufacturing defect or an error in customization. Please double-check all personalization details before submitting your order.

7. Contact Information
If you have any questions or concerns about our Cancellation and Refund Policy, feel free to contact us at:

Email: delightonfabrics@gmail.com